Customer Management

The Customers section in the backoffice gives you access to your full customer database — including booking history, contact details, and management options such as editing or blacklisting.


📂 Viewing Customers Profiles

Clicking on a client in the list opens their detailed profile page, where you’ll find:

  • Contact information (name, email, phone)

  • All past booking requests, grouped by type

  • Total number of requests

  • Total amount spent on privatisation fees

This gives you a clear overview of the client’s engagement with your venue.


✏️ Editing Customers Information

Click the “Edit” button on a client’s profile to update their details:

  • Name

  • Email

  • Phone number

  • Any internal notes

This is useful to correct typos or update contact data.


🚫 Blacklisting Customers

You can blacklist a client from their profile using the toggle button.

Once blacklisted:

  • The client will be automatically highlighted in blue across the interface

  • This acts as a visual warning for your team

  • You can also leave internal notes (e.g. "no-show", "rude behavior") that only your team can see


⚠️ Manual Booking Rules

If you're creating a manual booking from the backoffice:

  • The client must already exist in the database → Always create the client before creating the booking

This ensures that the request is linked to the correct user and their history remains accurate.


🗑️ Deleting a Customers

You can delete a client entirely from the database if needed. Be cautious — this action is permanent and will remove all associated records from the client’s profile.


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