Customer Management
The Customers section in the backoffice gives you access to your full customer database — including booking history, contact details, and management options such as editing or blacklisting.

📂 Viewing Customers Profiles
Clicking on a client in the list opens their detailed profile page, where you’ll find:
Contact information (name, email, phone)
All past booking requests, grouped by type
Total number of requests
Total amount spent on privatisation fees
This gives you a clear overview of the client’s engagement with your venue.

✏️ Editing Customers Information
Click the “Edit” button on a client’s profile to update their details:
Name
Email
Phone number
Any internal notes
This is useful to correct typos or update contact data.

🚫 Blacklisting Customers
You can blacklist a client from their profile using the toggle button.
Once blacklisted:
The client will be automatically highlighted in blue across the interface
This acts as a visual warning for your team
You can also leave internal notes (e.g. "no-show", "rude behavior") that only your team can see
⚠️ Manual Booking Rules
If you're creating a manual booking from the backoffice:
The client must already exist in the database → Always create the client before creating the booking
This ensures that the request is linked to the correct user and their history remains accurate.
🗑️ Deleting a Customers
You can delete a client entirely from the database if needed. Be cautious — this action is permanent and will remove all associated records from the client’s profile.
Last updated