# Customer Management
The **Customers** section in the backoffice gives you access to your full customer database — including booking history, contact details, and management options such as editing or blacklisting.
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### 📂 Viewing **Customers** Profiles
Clicking on a client in the list opens their **detailed profile page**, where you’ll find:
* Contact information (name, email, phone)
* All past booking requests, grouped by type
* Total number of requests
* Total amount spent on **privatisation fees**
This gives you a clear overview of the client’s engagement with your venue.
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### ✏️ Editing **Customers** Information
Click the **“Edit”** button on a client’s profile to update their details:
* Name
* Email
* Phone number
* Any internal notes
This is useful to correct typos or update contact data.
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### 🚫 Blacklisting **Customers**
You can **blacklist a client** from their profile using the toggle button.
Once blacklisted:
* The client will be automatically highlighted in **blue** across the interface
* This acts as a visual warning for your team
* You can also leave internal notes (e.g. "no-show", "rude behavior") that only your team can see
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### ⚠️ Manual Booking Rules
If you're creating a **manual booking** from the backoffice:
* The client **must already exist** in the database\
→ Always create the client *before* creating the booking
This ensures that the request is linked to the correct user and their history remains accurate.
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### 🗑️ Deleting a **Customers**
You can delete a client entirely from the database if needed.\
Be cautious — this action is **permanent** and will remove all associated records from the client’s profile.
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